Director of Client Success, 7+ Years Experience Creating Remarkable Marketing Experiences
May 23rd, 2017
If you’re a business owner or a CMO, you know how hectic work days can get.
Back-to-back meetings, ensuring your team is on track to meet their goals for the quarter, double checking your new Facebook campaign (that’s going live in the next 20 minutes), and the list goes on.
It can be difficult to balance everything you need to do while also making sure your marketing is hitting the right audience, at the right time, with the right message, to successfully generate new business. That’s why we’ve seen many companies turn to marketing automation.
So, Let’s Start Off With the Basics: What is Marketing Automation, Anyway?
Chances are you’ve heard the term marketing automation before but perhaps you haven’t really dug into what it actually means -- and that’s ok! Marketing automation, put simply, refers to software that exists with the goal of executing marketing actions (i.e publishing social media posts, sending out emails, and so on) without any manual effort. This software, when used correctly, nurtures prospects with helpful (and personalized) content that is meant to convert them into loyal customers.
Wow. So, Are Companies Finding Success with Marketing Automation?
Let’s go over some of the benefits so you’ll see why marketing automation is important for marketers and business owners.
1. It Saves Time
Brian Downard of BD Ventures and growth hacking influencer, Ehsan Jahandarpour published an excellent infographic on just how marketing automation saves time (and money). Here are some incredible takeaways:
When you automate your social posts and ads, on average, you save more than 6 hoursper week
You can increase your reply rate by 250% by automating your outreach and follow up emails
You can save 80% more time by setting client appointments or meeting with an automated tool
No longer do you have to go into a tool every morning and schedule your social media posts for the day or ship one off emails. Thanks to marketing automation, you can schedule everything you need ahead of time, which will free you up to do other marketing activities. Who doesn’t like to “set it and forget it?” More than that, all-in-one marketing automation tools such as HubSpot, will save you time jumping from platform to platform. When you’re constantly flipping between tabs just to get a campaign in motion, you waste a lot more time than you’d think.
2. Helps You Get More Out of Your CRM
First off, I want to point something out - CRM software and marketing automation software are not the same thing. I’ve heard some people use the terms interchangeably, but they are definitely different. CRM (Customer Relationship Management) software is more contact-focused and usually used more by sales. This type of a system saves contact information such as names, addresses, phone numbers, and often behavior or conversations they’ve had with you. Marketing automation software, on the other hand, is, well, marketing-focused.
In addition to saving crucial contact information, it also sheds light on where your contacts are in the marketing funnel, what resources they’ve downloaded, what web pages they’ve interacted with, and most importantly, enables you to set-up processes that will automatically perform crucial tasks for you based on these interactions. While great on their own, CRM and marketing automation software are even more valuable when combined. When you use a marketing automation tool with a CRM integration, you’ll have the benefit of seeing your contact’s sales and marketing activities all in one place.
This gives you a much fuller picture of a person’s relationship with your brand and makes it easier to align your outreach with it.
For example, marketing automation integrated with your CRM can be utilized to send targeted emails directly to the contacts that are already in your system. Without this integration, you would have to manually upload all of your contacts from your CRM database, which wastes money and time, while running the risk of user error. If someone accidentally mistypes an email address, that contact won’t receive your email communication and you may miss out on a sale!
3. Gives You “Big Picture” Data
When figuring out how to increase ROI and ensure the success of your business, you need to have direct access to your critical marketing KPIs. However, if you use 2-3 separate tools, it’s likely you spend an unnecessary amount of time switching between platforms and find it much harder to tie your metrics directly to your campaign.
A marketing automation like HubSpot allows you to tag all of your marketing activities with the campaign they’re associated with and also see comprehensive analytics of your traffic, conversion rates, clicks, etc. all in one place. Robust, multi-functional tools like this give you a big picture of your data and how everything works together, rather than forcing you to jump from platform to platform. Believe me, it’s a lifesaver. Even more, you can access reports and look at how everything is performing in real-time. When using one tool, specifically designed to track how your marketing efforts are affecting your sales, you get the visibility you need to pivot your strategy immediately. Red flags (and general poor performance) won’t come as a surprise.
With a marketing automation tool, you can rest easy knowing that your online audience will receive the same, and consistent, experience based on their actions.
When a user subscribes to your blog, for example, you can set up a workflow that automatically sends a welcome email suggesting articles and perhaps sharing a follow-up offer. Depending on your blog setup, you can then also have your new articles automatically sent to subscribers as their published.
With marketing automation, this is all done on its own; no need to worry about manually sending out emails to your database. This ensures that no matter when a user jumps into a workflow, they’ll always get optimized messaging.
Yikes! Fortunately, a great marketing automation tool makes personalizing content to your personas easy-peasy.
For example, in a lot of automation software like HubSpot, you can add personalization tokens (such as the recipient's name) into an email blast. Incorporating elements like these make your emails appear more personal; as if they were sent specifically to them rather than to a large list. When a contact receives an email that looks as though it was personalized for them, they’ll be more likely to open it and engage.
Think about it this way - would you be more likely to click through a general newsletter or an email that looks as though it was meant just for you? An email with your name and a line of text saying “We thought you’d be interested in X, Y, and Z because we noticed you downloaded Offer #1!”
I think it’s safe to say we’d all go for the latter! With marketing automation, these personalized workflows are easy to set up and deliver incredible results. It’s all about reaching the right person at the right time with the right message. It’s about customizing your content to meet your personas needs and/or provide the solutions they’re looking for when they need them.
All of These Marketing Automation Benefits Can Help You Generate New Business and Increase ROI
I know, I know. You can have the best tools in the world but it doesn’t mean anything if you don’t generate new business and increase ROI. So, check this out:
Marketing automation lets you create a more systematic approach to marketing that you can track and monitor. When you use an all-in-one tool, such as HubSpot, you get full visibility into your efforts as a whole and, even more, how your efforts are paying off. It allows you to easily attract new users, convert them into leads, and nurture them through the sales funnel. There aren’t any surprises along the way or contacts being lost without you realizing it. With automation, business owners and CMOs are finding they can take their marketing to a more data-driven and scalable approach. So why wouldn’t you invest in marketing automation? I’m Sold! How Do I Get Started?
Like anything, you need to make sure that you, and your marketing team, are “all-in” when it comes to moving your operations to a marketing automation tool. The last thing you want to do is invest and then only use 30% of its features, or worse 0%.
1. Figure Out What You Need
What are your goals? What the marketing activities you perform currently? Are there any you want to start to do in the future? All of these are things you should keep in mind when choosing an automation software.
We integrate as many marketing actions as we can into HubSpot but your needs may be different from ours. Take some time to figure out what you need to be connected to your marketing automation software tool then use these to evaluate your options. Things you may want to consider include:
Forms and Landing Pages
SEO and Keywords (keywords)
Reporting (figure out what KPIs you need to track and identify which tools will meet these needs)
2. Do Your Research
Do a simple Google search for “Marketing automation tools” or, if you’re like me, search that’s something like, “the best marketing automation tools available.” I’m a sucker for adding “best” into my searches…
Some of the biggest players in the game right now are HubSpot, Marketo, and Pardot, but there are lots of other smaller options as well, the newest being MailChimp.
We’re in an age where everything in marketing, and frankly our lives in general, is driven by technology. Small businesses and marketers who are trying to scale don’t have the time to sit down and send out one-off messages anymore. They want and need tools that can run and service their customers even when they are away from a computer. Marketing automation helps make that possible. Out of the huge catalog of options, HubSpot is the personal favorite of IMPACT. It’s an all-in-one marketing automation tool with a full CRM we’ve found works extremely well, no matter if you’re B2B or B2C, selling products or services, or if you’ve got a big or small business. The breadth of this tool allows us to get the results our clients are looking for. In fact, we wrote a blog post of all of the common consideration points when choosing a marketing automation software and honestly evaluated the pros and cons of HubSpot in each of them.
As a Diamond Partner Agency, we love HubSpot (and hope you do too!) but if not, find what works best for your needs!
3. Start a Free Trial
Many of the marketing automation tools I mentioned above offer a free trial and believe me, you’ll want to take advantage of it. A free trial will help you get a better understanding of how the tool works and what you can and cannot do before you make an investment.
Once you’ve got a free trial set up, integrate anything and everything. Play around. Go crazy. This is the time to see if it’s worth investing in.
4. Connect With Someone From Their Team
Even if you don’t have many questions, make sure you make the connection to a representative on their team. Tell them what your goals are and what you’ve done with the tool thus far. They’ll be able to tell you if there’s an important feature you might be missing.
If you think it’s a good fit and that your team can help put the tool in motion, then don’t sit around and wait. I’ve heard it multiple times: “I thought it was a good fit but I figured I’d wait and see if I needed it.” Hold the phone. You found a marketing automation tool that addresses all of your needs, gives you insight into who/what/where/what message, and will help you generate new leads, and you’re going to wait?
This is basically saying you don’t want to make more money. Delaying will only cause you to miss great opportunities to improve your productivity and marketing performance and increase your ROI.
It’s no wonder marketing automation companies are increasing their user base and companies who previously didn’t offer automation features are getting into it. I know it’s a bold statement but I believe marketing automation is the future of marketing if you want to be successful.
Need help figuring out where to start or have any questions? Comment below!