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Where we go over what you're saying in IMPACT Elite.
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Ismail Aly asked: "How often to run NPS surveys with your customers?"
Bob: It depends on the business, but as an agency, we ask once every 2 weeks and we just ask at the end of the client calls: “How are you feeling, 1-10, and why?” - we document the responses on a Google Form.
Michelle Loughry: We do it monthly with our clients. We have in-person or video calls for reporting metrics reviews. We have great relationships with our clients so if there are issues they're more than willing to let us know right away. We also have weekly touch pointsto update them on current activities and planned activities and they communicate satisfaction that way. The key, I think, is asking but also letting them know WHY you're asking and what you do with that info. I've been on teams where the number is tracked and then....nothing. It's just like "Ok, this is good to know." I like to create little "conflict reports" if there are issues so we can keep track of that just like a metric.
Kristen Traynor asked: "Does anyone know of an app that integrates with HubSpot for collecting business cards/lead info at a tradeshow?"
Caitlin Shanly: Neat Scanner. Also, some trade shows allow you to pay to rent a badge scanner, so you can scan the badges of everyone who stops by your booth. Then at the end of the show, you willreceive an Excel file of the leads that you can import into HubSpot, and you can make a note that those leads came from a particular show.
Andy McCormick: HubSpot app has the ability to scan cards one off and add them as a contact.
Chris Higgins: Akkroo. I’ve used it extensively, and it’s fantastic. They even have a service that will transcribe the details on any business cards that you scan, plus an integration with HubSpot so that your data syncs directly into your contact database.
Digital Marketing News
Where each week, Nick and Bob share one thing from the world of digital marketing that caught their eye.
Columnist Kristopher Jones talks visual search - its current state, its implications for the future and strategies for SEOs looking to capitalize on this evolving technology.
The arrival of the Pinterest Lens and Google Lens has ignited a battle for visual search engine supremacy. Beyond opening up a new revenue stream for e-commerce stores, visual search could completely alter consumer habits and purchasing decisions.
In a world driven by instant gratification, visual search can open the door towards "snap and surf" purchasing, streamlining the search interface. This provides a promising outlook for e-commerce stores that develop their product listing ads and online catalogs for the visual web.
While still in its infancy, optimizing for visual search could greatly improve your website's user experience, conversion rate, and online traffic.
There are three types of visual search:
Traditional image search (relies on text)
Pixel by pixel image searches that enable "snap and search"
By image or parts of the image
How these tools can identify objects in a larger picture, connect them to online stores or locations where a purchase can be made.
It's important that images are displayed clearly and free of clutter so that visual applications have an easier time processing them. Beyond this, you should stick to the basics of image-based search optimization.
Add descriptive alt-text to images for indexation
Submit images to an image sitemap
Optimize image titles and alternative attributes with targeted keywords
Set up image badges and run them through a structured data test.
Optimize for ideal image size and file type
Utilize appropriate schema markup for images and content pages
Optimize images to render on mobile and desktop displays
A rare moment of sincere emotion from Richard Yu, CEO of Huawei's consumer products division, went off script at the end of his CES keynote to express his "quiet anger" at AT&T pulling out on a deal to sell Huawei's Mate 10.
Reports published via NY Times indicate the carrier's decision by political pressure within the US, with apparent concern about Chinese espionage and Huawei's particular role in that underlying the whole thing.
Derrick Weiss's take on this: carriers shouldn't have the right to influence the phones we use. We pay for the service ALREADY. If they want to make more by choosing certain phone manufacturers over others, they will lose customers. I'll switch to a carrier that lets me do what I want.
How to Make Inbound Work for You
From Nick Bennett:
"How do you start the cultural shift to an inbound business model?" The business in question has been email blasting purchased lists and cold calling for years. It is all they know. They have purchased HubSpot software on a recommendation but do not utilize it because it takes too long to produce results. They thought it was a one and done situation.
You need to pull out all the stops for this one! How do you get them to see sales and marketing through your eyes?
My recommendation is to start at the core of the business.
And, what is making your team aligned?
The most important part of this question is the business model.
It's the way that we do business. At IMPACT, it's not about the agency services, but helping people.
Fulfilling a greater purpose as an agency.
If you really want an agency to shift, you really have to think about the greater purpose, values, and vision of the company 3 years from now.
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About Ramona Sukhraj
As Content Marketing Manager, Ramona approaches marketing not only as a profession, but as a creative outlet. She has a passion for all things artistic and strives to create content that is educational, yet quirky and entertaining as well.
With a B.S. in Marketing from the UCONN School of Business, Ramona is a frequent contributor to the HubSpot blog and a nonprofit consultant. Outside of IMPACT, she is a design, movie, and pop culture buff, and a fierce advocate of free hugs.