This episode of the Hubcast is brought to you by Verblio.
HubSpot’s very own Jordan Benjamin joins us today from Colorado! Jordan is a Channel Account Manager (CAM), who helps agencies drive growth and help their customers on HubSpot -- and he just happens to be one of my go-to HubSpot insiders.
Property of the Week: Ticket Property Series
“Channel where ticket was originally submitted.”
HubSpot will automatically set this for you depending on how you create a ticket, or you may have to set this yourself.
Using this property allows you to run reports on what your most popular channels are for customer service and potentially identify areas of improvement for your different feedback/service channels.
What’s on Jordan’s Mind
Jordan’s got eliminating friction and engaging with empathy on the mind today. We talk about how things like technology and artificial intelligence can actually help us do this better.
HubSpot Wishlist: Workflow option - Avoid bank holidays
“Can you implement a feature so that if your workflow is determined by x amount of days follow up, you can set up a rule that will avoid sending emails on any bank holidays, Christmas day, New year etc.
You already have a business-day-only rule so I guess it's just building on that....” - Bellawu