A few weeks ago Ryan posted about his challenges with the HubSpot CMS and was looking for advice/alternatives.
He got a ton of helpful comments, PLUS Jeffrey Vocell from HubSpot even hopped in!
Are you looking for a place to take your inbound learning to the next level? Then make sure Hubcast listener to check out our two private Facebook groups IMPACT ELITE & MASTERING HUBSPOT today!
Inbound Service: What does that mean for your company?
Reacting to your customers' needs. It's about being there for customers, whatever they need and whenever they need it.
More proactive. It's about you having something for the customer instead of a customer saying that they need something from you.
Initiated by the business. Doing something that a customer might not have even known they wanted or needed.
Empathy & Listening
Empathy: the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another without having them fully-communicated in an objectively explicit manner.
You need to be empathetic to your visitors, leads, customers, and promoters. To be empathetic, you have to be a great listener.
Active listening means that you’re fully concentrating, comprehending, and focusing on what is being said rather than just passively 'hearing' the message.
Engage - Guide - Grow???
Want to learn more, check out the new inbound certification.
It is a more holistic inbound company type certification vs just sales and or marketing.
[Now Live] Rotate Leads to Teams and Custom Owners
Now live is the ability to both rotate leads to a Custom Owner (HubSpot user) property and rotate leads between a Team within Workflows -- which makes it easier than ever to scale your business in HubSpot as your team grows.