LiveChat is a chat tool businesses can use to engage visitors on their website. Their chat widget is customizable and customers can rate the quality of service they received from the chat box itself. If no one is available to respond to a chat, a ticket system can be used to respond to customers. Reporting tools and canned responses are also available.
How does LiveChat integrate with HubSpot?
The LiveChat - HubSpot integration will turn new chats into new contacts in HubSpot and record chat transcription on the contact timeline. You can also display data from HubSpot in chats. This means you’ll see customer details while you chat with themLearn More
AskNicely is survey software (focused on net promoter score,) that measures and helps improve NPS. Their tools help you collect and respond to customer feedback automatically using HubSpot. With AskNicely you can track NPS by product, channel, rep, and more.
How does AskNicely integrate with HubSpot?
With AskNicely and HubSpot you can autonomously survey a sample of your customers daily from a list in HubSpot or automatically trigger sending a survey when key customer events occur in HubSpot.
Because AskNicely puts survey results directly on the contact record, your native HubSpot lists and reports can be used to track Net Promoter Score. You can filter NPS results by any field you have in HubSpot and trigger workflows to address unhappy customers or to nurture satisfied customers into becoming valuable repeat business or referrals.