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"How to take client feedback like a pro" [Creator's Block, Ep. 117]

"How to take client feedback like a pro" [Creator's Block, Ep. 117] Blog Feature

Justine Timoteo

Director of Inbound / Content Services, Consultant, Host of Creator's Block Podcast, 10+ Years of Project Management Experience

November 27th, 2019 min read

Marcella and I have found ourselves in the endless round of design revisions on a recent project.

I, acting as a project manager, have fallen short in getting to the root of what the client truly needs. 

And because of that, Marcella has spent weeks trying to get one particular element "just right."

It got me thinking... what could I have done from the start to ensure I knew exactly what to relay to Marcella to update? 

I found a recent article that dives into this very topic where the author provided actionable steps to take to make clients feel heard while still maintaining creative integrity.

In this week's episode, Marcella and I breakdown the 10 tips and share our own insight, especially on one item that both took us by surprise.

 Listen to the episode


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What we talked about

10 tips to taking feedback:

    • Be an active listener
    • Ask why
    • Show your trusted critic first
    • Take feedback face-to-face with the most senior person
    • Be your client before they arrive
    • Have a second pair of ears
    • Body language
    • Bring it back to the brief
    • Always agree to make the changes
    • Know the difference between blocking and advisory feedback

Resources

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