"How to Have a Carefrontation feat. Kathleen Booth" (Creator's Block, Ep. 68)

Liz Murphy

Director of Web & Interactive Content, Speaker, Host of 'Content Lab' Podcast

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"How to Have a Carefrontation feat. Kathleen Booth" (Creator's Block, Ep. 68) Blog Feature

Published on April 17th, 2018

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Marcella is off this week, so I invited Kathleen Booth -- IMPACT's VP of Marketing and the host of our Inbound Success Podcast (check it out!) -- to join me once again.

Our topic? One of the most powerful communication techniques Kathleen taught me back in the day at Quintain, which also has the worst name in the history of space and time: the carefrontation.

Yes, it's a goofy word. But if you work on a team or you're a people manager -- or have any aspirations of the latter -- you need to know how to give and receive carefrontations.

So, what is a carefrontation? Why do they work, and how do you have one? That's what we dissect in this episode.


Listen to the Episode

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What We Talked About

  • What is a carefrontation? And where did that terrible word from?
  • What are some examples?
  • Why did you introduce the idea at Quintain and now at IMPACT
  • Why are carefrontations important? What are the benefits?
  • What are the essential elements of a carefrontation?
  • What are the most important carefrontation no-no’s?

Resources We Discussed

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