Inbound Marketing Blog

Reuben Yonatan

Reuben Yonatan is the founder and CEO of GetCRM. As an entrepreneur and tech enthusiast, Reuben brings a wealth of hands-on telecom and cloud computing experience, backed by a 10-year track record in strategically shaping operational functionality in all his ventures.

Infographics Customer Satisfaction

How to Deal with Angry Customers (According to Science) [Infographic]

By: Reuben Yonatan April 8th, 2018

Blog Feature

As the outward face of the company, a customer service representative (CSR) is one of the most important players on your sales team. If those on the frontlines have poor judgement when it comes to working with the people that perform end-purchasing, even the most stellar business plan or innovative product can be undone. Anyone who works with customers knows a single negative interaction with a client can overshadow the effects of even dozens of positive ones.

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