Many people are still trying to determine the success and influence social media has on their overall return on investment.
CEO’s and business owners are asking their social media managers if social media is a waste of time. Should they put more effort and initiative into another marketing activity?
You won’t know how much of an impact your campaign has on the overall success of your marketing campaign if you’re not actively measuring your efforts.read more
Do you know if your customers are happy? If not, you should.
It’s imperative that you fulfill your customers pillars of delight. Otherwise, you might lose customers to your competitors.
48% of customers who had a negative experience told 10 or more people.
Unfortunately, more of your customers are likely to talk about your poor customer service or a bad experience compared to those individuals that love your company.read more